Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s ...

SSA workers say the recent decision to involuntarily reassign 1,000 field office employees to man the 1-800 number flies in ...

The Trump administration’s colossal cuts to the Social Security Administration in the name of “efficiency” are sowing chaos ...

The Social Security Administration reassigned about 1,000 customer service representatives from field offices to its national ...

The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.

But SSA workers and advocates for older and disabled Americans say these staff cuts — as well as controversial agency moves under Dudek's leadership — amount to a cut to services.

The Social Security Administration (SSA) has laid out plans to slash about 12% of its overall workforce, or 7,000 jobs.. Rich Couture, a spokesman for AFGE SSA's General Committee, says more than ...

Social Security Commissioner Frank Bisignano has a “technology agenda” to improve productivity at the agency, which has shed thousands of staff since January, he told lawmakers Wednesday. SSA ...

The Social Security Administration (SSA) has laid out plans to slash about 12% of its overall workforce, or 7,000 jobs. Rich Couture, a spokesman for AFGE SSA's General Committee, says more than 2,500 ...

These losses have disproportionately affected certain local offices. Couture told NPR that there are about 40 field offices that have lost at least 25% of their staff so far, and others, such as ...