Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

Salesforce CEO Marc Benioff revealed that AI now manages 85% of customer service and generates 25% of new code at the company ...

Salesforce’s AI customer service bots can then be trained to recognize whenever a customer contacts them about this issue, and direct them to a self-help article that answers their questions ...

The company has reportedly made major changes in recent months --- giving new roles to thousands of employees and pausing ...

Artificial Intelligence (AI) performs a lot of work at Salesforce, but the company has no mass lay-off plans yet, CEO Marc Benioff has said. On The Circuit With Emily Chang podcast for Bloomberg, he ...

Salesforce is rolling out updates to its Service Cloud customer service platform, which was a $2.9 billion business for the company in fiscal 2018, and accounted for 30% of its overall revenue.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Salesforce has made its latest push into the AI space with Agentforce — a platform for deploying generative AI in areas such as customer support, service, sales, or marketing. It will be ...

The goal of any customer service interaction is to get the customer answers as quickly as possible. Many users opt to use chat over phone, and Salesforce has added some AI features to help ...

The customer relationship management software company Salesforce (NYSE:CRM) not only offers its artificial intelligence agents to customers, it also practices what it preaches. "AI is doing 30% to 50% ...

AI is changing how Salesforce looks, but Marc Benioff doesn't seem to be the doom-and-gloom others in Silicon Valley are ...

Earlier this year, Salesforce planned to cut over 1,000 employees as it hired for AI-focused roles, particularly in sales. More stories like this are available on bloomberg.com ©2025 Bloomberg L.P.