Staying connected with customers without overwhelming them is tricky to balance. Over-engagement, such as too many untargeted ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Leaders announced the reintroduction of the Railway Safety Act, which was first proposed in Congress the month after the derailment in 2023, but died in committee months later.

Layoffs at Salesforce are set to impact over 150 employees in San Francisco. According to a state filing, the customer ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Customer Relationship Management (CRM) software’s primary goal is to help small businesses foster better relationships with customers. Simple enough. But with so many CRM platforms coming with ...

With its explosion on Tuesday following a blowout earnings report, Palantir (NASDAQ: PLTR) crossed a market cap of $200 ...

Pipedrive helps salespeople manage and automate the sales process so that they can focus on leads and strategy. With this new ...

Kathy Haan, MBA is a former financial advisor-turned-writer and business coach. For over a decade, she’s helped small business owners make money online. When she’s not trying out the latest ...

BD expert Nic Coppings writes that there is a connection crisis in today's market because too many people lean on digital ...

Displaced workers will be able to apply for other jobs internally, the Bloomberg report said, citing a person familiar with ...

Montréal-based FLiiP has closed a $4.4-million seed round to bring its all-in-one fitness business software solution to more ...