From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

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Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...