Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

The company has reportedly made major changes in recent months --- giving new roles to thousands of employees and pausing ...

Artificial Intelligence (AI) performs a lot of work at Salesforce, but the company has no mass lay-off plans yet, CEO Marc Benioff has said. On The Circuit With Emily Chang podcast for Bloomberg, he ...

AI is changing how Salesforce looks, but Marc Benioff doesn't seem to be the doom-and-gloom others in Silicon Valley are ...

Salesforce launched Agentforce on Help in October 2024 to set the standard for world-class, agentic service. This AI-powered assistant supports customers directly on the Salesforce Help site, ...

"AI is not destiny. We must choose wisely. We must design intentionally. And we must keep humans at the centre of this ...

Marc Benioff says Salesforce’s 9,000 A.I. agents now match humans in output and will transform hiring across industries.

Marc Benioff has made Salesforce 'Customer Zero' in exemplifying the Digital Labor concept. Here's how it's working in ...