Salesforce is using AI for up to 50% of its workload, and its AI product is 93% accurate, says CEO Marc Benioff. Jennifer Mattson . Thu, Jun 26, 2025, 11:30 AM 3 min read.

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Marc Benioff told Bloomberg that AI now delivers 30–50 % of Salesforce’s internal workload, cutting hiring needs and powering its Agent Force platform.

In the aftermath of significant layoffs by Salesforce linked to its deployment of AI tools, the company now says it is ...

Salesforce, Inc. (NYSE:CRM) is among the 13 Best Big Name Stocks to Buy Now. During an interview with Bloomberg last week, CEO Marc Benioff described the rise of artificial intelligence as a ...

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

Salesforce CEO Marc Benioff asserts that AI now handles 30% to 50% of the company's workload, impacting software engineering ...

Salesforce and Slack surveyed 5,000 desk workers across the globe and found daily AI usage has more than doubled in the past ...

Salesforce is leveraging AI solutions to streamline healthcare tasks, address data fragmentation, and reduce administrative workload, thereby reducing burnout among healthcare professionals.

Explore how Salesforce uses AI to drive business growth and success in today's competitive landscape. Written by eWEEK content and product recommendations are editorially independent. We may make ...

Salesforce has expanded its AI tools with Agentforce, a platform to help users automate tasks. Agentforce uses generative-AI models that build on Salesforce's existing products. This article is ...

The software giant, like many other tech companies in Silicon Valley, including Microsoft and Google, is going all in on the AI boom. “All of us have to get our head around this idea that AI ...