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Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.
Salesforce, Inc. (NYSE:CRM) is one of the Trending AI Stocks in Focus This Week. On July 16, Citizens JMP analyst Patrick Walravens reiterated a “Market Outperform” rating on the stock with a $430.00 ...
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Zacks Investment Research on MSNSalesforce Bets Big on Agentforce: Can AI Agents Power Growth?Salesforce, Inc. CRM is placing a big bet on Agentforce, its AI agent platform, as the next major growth engine. This new ...
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Slack launches comprehensive AI features including enterprise search and writing assistance as Salesforce challenges ...
After a correction, Salesforce stock is oversold as its AI growth, combining Agentforce and Data Cloud, re-accelerates top-line growth. Read more here.
In the aftermath of significant layoffs by Salesforce linked to its deployment of AI tools, the company now says it is ...
The third skill you'll need to master in the age of AI is proficiency with AI tools, execs say.
Robin Washington, chief operating and financial officer at Salesforce, talks agentic AI and offers career advice.
"AI is not destiny. We must choose wisely. We must design intentionally. And we must keep humans at the centre of this ...
The Salesforce AI Cloud is a “suite of capabilities” that will incorporate the power of real-time generative AI into its many apps and workflows. According to Salesforce, AI Cloud is all about ...
Salesforce's plan is to infuse artificial intelligence everywhere through its clouds. John Ball, senior vice president and general manager of Einstein, said the company won't have a separate AI ...
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