From Amazon's Echo Look to the Nest Secure security system, these doomed smart home products were destined for the dumpster.

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

TransUnion and AT&T now offer companies the ability to display brand name, company logo and the reason for their call when ...

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Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa Horrible customer service skills. Rented a car for a friend.

The post contains 50 new customer stories, which appear at the beginning of each section of customer lists. The post will be updated regularly with new stories. One of the highlights of my career has ...

All sent to previous address after management “fixed” the problem. Customer service gets an attitude because they don’t have answers and never send you to someone to help. They just argue ...

Nasha is a Managing Editor for CNET, overseeing our sleep and wellness verticals. She is a nutrition, mental health, fitness and sleep science enthusiast. Her passion for mindful and holistic ...

The new AT&T caller ID service will allow businesses to display short messages to customers to explain the nature of their call.

Patrick Holland has been a phone reviewer for CNET since 2016. He is a former theater director who occasionally makes short films. Patrick has an eye for photography and a passion for everything ...