Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s ...

SSA workers say the recent decision to involuntarily reassign 1,000 field office employees to man the 1-800 number flies in ...

The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.

The Trump administration’s colossal cuts to the Social Security Administration in the name of “efficiency” are sowing chaos ...

Social Security Commissioner Frank Bisignano has a “technology agenda” to improve productivity at the agency, which has shed thousands of staff since January, he told lawmakers Wednesday. SSA ...

The agency's newly minted commissioner faced pointed questions from lawmakers about the future of the agency and its ability to pay Americans their benefits and protect their privacy.

The Social Security Administraton's planning to ax 7,000 jobs. What this means for its workers and Social Security beneficiaries.

After months of job cuts, leadership turnover and other turmoil at the Social Security Administration, the agency’s newly minted commissioner faced pointed questions from lawmakers about the ...