Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

Artificial Intelligence (AI) performs a lot of work at Salesforce, but the company has no mass lay-off plans yet, CEO Marc Benioff has said. On The Circuit With Emily Chang podcast for Bloomberg, he ...

AI is changing how Salesforce looks, but Marc Benioff doesn't seem to be the doom-and-gloom others in Silicon Valley are ...

The company has reportedly made major changes in recent months --- giving new roles to thousands of employees and pausing ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Robin Washington, chief operating and financial officer at Salesforce, talks agentic AI and offers career advice.

AI for Good Global Summit, Salesforce CEO, Marc Benioff shared his thoughts on AI and his belief that the rise of AI isn’t ...

Salesforce launched Agentforce on Help in October 2024 to set the standard for world-class, agentic service. This AI-powered assistant supports customers directly on the Salesforce Help site, ...

Marc Benioff says Salesforce’s 9,000 A.I. agents now match humans in output and will transform hiring across industries.

New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging ...

We came across a bullish thesis on Salesforce on Summit Stocks’s Substack. As of 1st July, Salesforce’s share was trading at ...

Marc Benioff has made Salesforce 'Customer Zero' in exemplifying the Digital Labor concept. Here's how it's working in ...