Predictive loyalty reduces friction: A refill arrives or a voucher appears at the right time. But this precision can feel ...

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

We recently published Jim Cramer’s Fresh 14 Stocks & Thoughts About Market Performance. Salesforce, Inc. (NYSE:CRM) is one of ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

The company has reportedly made major changes in recent months --- giving new roles to thousands of employees and pausing ...

Artificial Intelligence (AI) performs a lot of work at Salesforce, but the company has no mass lay-off plans yet, CEO Marc ...

Besides boosting sales and cutting costs, artificial intelligence and related technologies are also helping developers ...

AI is changing how Salesforce looks, but Marc Benioff doesn't seem to be the doom-and-gloom others in Silicon Valley are ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

AI for Good Global Summit, Salesforce CEO, Marc Benioff shared his thoughts on AI and his belief that the rise of AI isn’t ...

"AI is not destiny. We must choose wisely. We must design intentionally. And we must keep humans at the centre of this ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.