Salesforce is using AI for up to 50% of its workload, and its AI product is 93% accurate, says CEO Marc Benioff. Jennifer Mattson . Thu, Jun 26, 2025, 11:30 AM 3 min read.

AI Accounting For Up To 50% Of Salesforce, Inc. (CRM)'s Workload, Says CEO. A customer service team in an office setting using the company's Customer 360 platform to communicate with customers.

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Salesforce CEO Marc Benioff believes AI will not replace white-collar jobs. Instead it will help improve productivity.

Marc Benioff told Bloomberg that AI now delivers 30–50 % of Salesforce’s internal workload, cutting hiring needs and powering its Agent Force platform.

In the aftermath of significant layoffs by Salesforce linked to its deployment of AI tools, the company now says it is ...

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

Salesforce and Slack surveyed 5,000 desk workers across the globe and found daily AI usage has more than doubled in the past ...

Salesforce CEO Marc Benioff asserts that AI now handles 30% to 50% of the company's workload, impacting software engineering ...

Salesforce is leveraging AI solutions to streamline healthcare tasks, address data fragmentation, and reduce administrative workload, thereby reducing burnout among healthcare professionals.

Explore how Salesforce uses AI to drive business growth and success in today's competitive landscape. Written by eWEEK content and product recommendations are editorially independent. We may make ...

Salesforce, Inc. (NYSE:CRM) is among the 13 Best Big Name Stocks to Buy Now. During an interview with Bloomberg last week, CEO Marc Benioff described the rise of artificial intelligence as a ...